Privacy Policy Visit Quito Mobile Application

Introduction

At Visit Quito, we value and respect your privacy. This Privacy Policy describes how Quito Turismo - Alcaldía Metropolitana de Quito (hereinafter "we", "us", or "our") collects, uses, and protects your personal information when you use our Visit Quito mobile application. This policy is available both on the Google Play Store tab page of our app and within the app itself.

This Privacy Policy establishes the terms in which the Metropolitan Public Company of Tourism Destination Management, Quito Turismo uses and protects the information that is provided by its users when using the mobile application. This company is committed to the security of its users' data. However, this Privacy Policy may change over time or be updated so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.

The VisitQuito application is designed to provide personalized recommendations about tourist attractions in Quito. To offer these functionalities, the application requires certain permissions and uses several APIs. The privacy policy describes what information is collected, how it is used, and how the user's personal information is protected.

Information We Collect

Personal Information

When using Visit Quito, we may collect the following personal information:

  • Name and surname
  • E-mail address
  • Telephone number
  • Georeferencing location information.
Usage Information

We also collect information about how you interact with our application, including:

  • Time and frequency of use
  • Pages visited and features used within the application

Use of Information

The information we collect is used to:

  • To provide and improve our services
  • Customize your application experience
  • Send relevant notifications and updates
  • Respond to your inquiries and provide technical support

Georeferencing in Second Plane

Our application uses geo-referencing in the background for:

  • Offer personalized recommendations based on your current location
  • Provide relevant information on nearby points of interest

This functionality is done with your explicit consent and you can disable it at any time from your device settings.

Information Sharing

We do not share your personal information with third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and the safety of our users

Information Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, loss or alteration. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Permissions and APIs Policy

Access to the Location

Second Plane Location Permit:

  • Description: The Visit Quito app requests access to the user's location in the background to provide continuous, up-to-date recommendations on tourist sites, even when the user is not actively using the app.
  • Justification: This permission is essential to provide a personalized and relevant experience based on the user's current location. We use this information to improve the accuracy of our recommendations and ensure that suggestions are relevant to your current geographic location.
  • Specific Use: Background geo-referencing allows continuous updating of data on nearby points of interest, events and special offers related to the user's location.

Internet access

Internet permission:

  • Description: The application requires Internet access to retrieve location data and real-time updates from its databases and APIs.
  • Justification: This permission is required to allow communication with external servers to obtain updated information and recommendations. The Internet connection is used to synchronize data, send and receive real-time updates, and ensure that the information provided is the most recent.
  • Specific Use: Internet access is used for uploading and downloading map data, updating lists of places of interest, and receiving important notifications related to tourism in Quito.

APIs Used

Google Maps API:

  • Purpose: Used to determine the user's geographic location and provide maps and directions within the application.
  • Data Collected: Real-time location data, including precise geographic coordinates.
  • Data Protection: Location data is transmitted securely using encryption during transmission. Google Maps API complies with the data privacy and security standards set by Google.
  • Specific Use: Provision of interactive maps, detailed directions and display of the user's current position on the map.

Google Places API:

  • Purpose: Used to obtain information about nearby tourist sites and provide recommendations based on the user's location.
  • Data Collected: Information on locations, geographic coordinates, and specific details of points of interest.
  • Data Protection: The data collected is used exclusively to improve the user experience and is protected by encryption. Google Places API also follows Google's privacy and security guidelines.
  • Specific Use: Obtaining data on tourist attractions, restaurants, hotels, and other places of interest near the user, presenting personalized recommendations.

Protection of Information:

  • Encryption: Data is encrypted during transmission to ensure its integrity and confidentiality, using advanced security protocols such as HTTPS.
  • Secure Storage: Information is securely stored on protected servers, with adequate measures to protect against unauthorized access, including firewalls and intrusion detection systems.
  • Restricted Access: Only authorized personnel have access to the information collected, and such access is controlled and continuously monitored.

Information Sharing:

User's personal information is not shared with third parties, except in the following circumstances:

  • With the explicit consent of the user.
  • To comply with legal obligations, such as responding to legal process or governmental requests.

User Rights:

  • Access: Users have the right to access the information that has been collected about them. They may request a copy of their personal data at any time.
  • Correction: Users may request correction of any incorrect information to ensure that the data is accurate and up to date.
  • Deletion: Users may request removal of their personal information from our systems.
  • Withdrawal of Consent: Users may withdraw their consent at any time by disabling access to GPS from the device settings or by uninstalling the application.


To exercise these rights, you may contact us at [email protected] or [email protected].

Contact

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Acceptance of Privacy Policy

By using Visit Quito, you agree to the terms of this Privacy Policy.

This Privacy Policy is effective as of June 27, 2024.

Quito Tourism - Quito Metropolitan Mayor's Office

Visit Quito